Help Sessions

Beginning the week of March 16, 2020 the help sessions are by video only due to COVID-19.

The help sessions are now held remotely through Zoom. The times will remain the same (Tuesday 10:30-11:30 am, Thursday 2-3 pm). However, participants must make an appointment with us ahead of time and, if suitable, work with us through email before the scheduled appointment so that we are better prepared for our one-on-one meeting.

Here are the steps that you need to take to make an appointment during the help sessions:

  1. Send an email to with:
    • on the subject line: the word HELPSESSIONS and a short summary of the reason you would like to talk to us. For example:
      • Subject: HELPSESSIONS Installing Python software
      • Subject: HELPSESSIONS Installing R package
      • Subject: HELPSESSIONS Writing SLURM script
    • in the body of the email: a detailled description of the problem you are trying to solve.
  2. One of the Research Computing staff will respond to your email and may ask you some follow up questions to see if we can solve your problem immediately instead of waiting until the next help session. If the problem cannot be solved through email, he or she will let you know when is the next available timeslot for one-on-one help.
  3. On the day of the help session, one of us will send you an email approximately 10 min before the start of help session with the information to join a Zoom meeting. Use that information to join the meeting and start working with the person who was assigned to you.

While we recognize that this is not as convenient as the regular help sessions, we are hoping that this will provide a way to help you with those problems that are difficult to solve through email.


About the Help Sessions

Looking for some help getting started? Can’t get your code to run? This is an opportunity to meet with Research Computing staff for one-on-one help. Topics include, but are certainly not limited to:

  • Getting started on the HPC clusters
  • Understanding and troubleshooting error messages
  • Installing and compiling software
  • Writing SLURM submission scripts
  • Data analysis and visualization
  • Transferring and storing data
  • Debugging
  • Improving performance
  • Programming strategies
  • And many more

Think of this as CSES office hours. Unfortunately, we are not available to meet outside of these hours. If you have an issue and you are unable to attend a help session then please submit a ticket by emailing

Read a short article about the help sessions.

Visualization Help

You can get help with visualization programs, techniques, and data formats. In particular, how to effectively display your data.

If you are working with large amounts of data on the Princeton High Performance Computing environment, you can use the tigressdata server to run visualization software on the data.  See the FAQ article, "How do I use VNC on Tigressdata?" for more information.

OIT Tech Clinic

If your issue relates to your own computer or relates directly to the Windows operating system then we encourage you to visit the OIT Tech Clinic.

Data & Statistical Services (DSS)

For help on R with data analysis please see the DSS website. DSS offers online tutorials and training for performing data analysis with R as well as one-on-one appointments. Issues related to running R on the HPC clusters are best addressed at the weekly help sessions described on this page.

Upcoming Help Sessions

Weekly Help Sessions

Tue, Jan 19, 2021, 10:30 am to 11:30 am

Weekly Help Sessions

Thu, Jan 21, 2021, 2:00 pm to 3:00 pm